Cancellation and Refund Policy

Cancelling

There is no subscription or minimum term. You can stop using VoiceSquad at any time, and you are only ever charged for recharges you make yourself or that your auto recharge setting makes on your behalf.

• To stop automatic charges, turn off auto recharge in Billing, Payments in the console. It takes effect immediately.
• To close your account, email tech@voicesquad.ai from the account owner's email address. We confirm closure within 2 working days.
• Enterprise agreements are cancelled according to the terms of that agreement.

Purchased credit

Credit you buy never expires and stays in your workspace until you use it.

Recharges are non-refundable, whether made manually or through auto recharge. This includes any unused balance when you stop using VoiceSquad or close your account. Please use the free trial credit to evaluate the platform before you recharge.

When we do refund

We refund payments in full when the problem is on our side:

• Duplicate charges, where you were charged more than once for the same recharge.
• Failed recharges, where money left your account but the credit was not added to your workspace.
• Calls that were charged but failed because of a fault in our platform. Once confirmed, we credit the affected minutes back to your balance.

Trial credit and bonus minutes

The free trial credit and any bonus minutes included with a recharge are promotional. They are never refunded, transferred or paid out.

How to make a claim

Email refunds@voicesquad.ai within 30 days of the charge, with your workspace name, the invoice number or payment reference, and what went wrong. We reply within 2 working days.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5 to 7 working days of approval. Depending on your bank or card issuer, it can take a few more days to appear in your account. GST charged on a refunded amount is refunded with it.

Chargebacks and disputes

If something about a charge looks wrong, please contact us at refunds@voicesquad.ai before raising a dispute or chargeback with your bank. Most issues are resolved faster that way. While a chargeback is open, we may suspend the workspace concerned, and charges that are found to be valid remain payable.